Client Terms of Business
Clear. Fair. Professional.
These Terms set out the agreement between Eden Staffing Group and all dental practices using our staffing services.
Our Client Terms Explained
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Staffing Requests
Practices must provide clear details regarding shift times and specific nurse requirements for every booking request.
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Booking Confirmations
A request is only confirmed once you receive a formal booking notification from our team via email or our platform.
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Cancellation Policy
Cancellations made within 24 hours of the shift start time will incur a fixed charge as per our fee schedule.
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Payment Terms
Invoices are issued weekly and must be settled within 14 days of the invoice date to avoid late payment charges.
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Clinical Supervision
The practice is responsible for professional supervision and clinical safety of all staff provided by Eden.
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Nurse Compliance
All nurses are GDC registered, indemnity insured, and enhanced DBS checked before placement.
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Permanent Recruitment
Should you wish to hire a locum staff member permanently, a standard introduction fee will apply.
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Confidentiality
Parties agree to treat all business information and data with strict confidentiality in accordance with GDPR.
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Complaints Procedure
Issues regarding staff performance must be reported to the agency within 24 hours of the assigned shift.
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Force Majeure
Neither party shall be liable for failure to perform duties due to circumstances beyond their control.
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Agreement
By using our services, you confirm that you have read, understood and agree to these Client Terms of Business. A copy of these terms can be provided upon request.
If you have any questions, please contact us.